To make a strong Service Delivery Manager resume, focus on quantifiable achievements, relevant technical and soft skills, and industry-specific certifications, using a clear, professional, and ATS-friendly format.
Format & Structure
Format: A chronological resume is usually best to highlight steady career progression. Ensure it's clean, organized, and free of complex tables or columns so it can be easily parsed by Applicant Tracking Systems (ATS).
Length: Aim for 1-2 pages.
Sections: Include clear headings for:
Contact Information
Professional Summary
Work Experience
Skills & Certifications
Education
(Optional: Awards, Volunteer Experience, Languages)
Key Sections
Contact Information
Name: Prominently displayed.
Professional Title: Match the job title (e.g., "Service Delivery Manager" or "IT Service Delivery Manager").
Details: Phone number, professional email, and a LinkedIn profile link.
Professional Summary
Craft a brief 3-4 sentence professional summary highlighting your expertise, skills, and achievements, tailoring it with keywords from the job description. An example could be: "Results-driven Service Delivery Manager with over 8 years of experience in optimizing operational processes and improving customer satisfaction. Proficient in ITIL frameworks, SLA management, and team leadership. Achieved a 20% increase in service efficiency through streamlined workflows and staff training programs".
Work Experience
Detail your roles in reverse-chronological order, using action verbs and quantifying accomplishments with metrics. Quantifiable examples include managing service delivery and achieving high SLA compliance, reducing disruptions, supervising teams, improving client satisfaction, and managing budgets.
Skills & Certifications
Include sections for hard and soft skills, as well as relevant certifications. Hard skills can include ITIL, SLA management, project management methodologies, and ITSM tools. Soft skills like leadership, communication, and problem-solving are also important. Relevant certifications include ITIL Foundation, PMP, Six Sigma, COBIT, and PRINCE2.
Education
List your degrees, institutions, locations, and graduation years. A Bachelor's in a related field is typical.
Best Practices
Tailor: Customize your resume for each application by using keywords from the job description.
Focus on Impact: Showcase achievements and results.
Proofread: Ensure there are no errors.
Action Verbs: Start bullet points with strong action verbs.
IT Service Delivery Manager resume sample
Senior Manager IT Operations & Service Delivery resume sample
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